Shipping policy
SHIPPING POLICY
Last updated: October 2026
WHEN WE SEND IT
We pack orders Monday to Friday, excluding public holidays. Orders placed
before our daily cut-off go out within 24 hours. Orders placed at the weekend
or on a holiday go out on the next working day.
You will get an email with your tracking number when it leaves us. Please
allow up to 48 hours after that for the first tracking update to appear. A
number showing nothing usually means the parcel is moving but has not been
scanned yet.
HOW LONG DELIVERY TAKES
After we post it:
United States 5 - 12 working days
Canada 7 - 15 working days
United Kingdom and Ireland 7 - 15 working days
Europe 7 - 15 working days
Australia and New Zealand 8 - 18 working days
Everywhere else 10 - 21 working days
These are the usual times based on how our carriers normally perform. They are
not guaranteed dates. Busy periods, customs checks, bad weather and carrier
delays can add time.
SHIPPING COST
Shipping is free on every order. There is nothing to add at checkout.
TRACKING YOUR ORDER
You can check where your parcel is at any time:
getflorus.com/pages/track-order
Type in the tracking number from your email.
ORDERS WITH SEVERAL BOTTLES
Larger orders are sometimes sent as two parcels, with two tracking numbers,
arriving on different days. If one part has not arrived within 7 working days
of the other, contact us.
IF YOUR ADDRESS IS WRONG
Please check your address carefully before you pay. If you spot a mistake,
email support@clickcraftventures.net straight away. We can usually fix it
before the parcel leaves. Once it has gone, the address cannot be changed.
If a parcel comes back to us because the address was wrong or incomplete, we
can send it again once you give us the correct address. The cost of sending it
again is payable by you.
IF DELIVERY FAILS
If the carrier tries to deliver and leaves a card, it is up to you to arrange
redelivery or collection within the time they allow. Parcels returned to us
because they were not collected are treated as a change of mind: we refund the
product price, not the original shipping.
CUSTOMS AND IMPORT CHARGES
Orders sent outside our home country may attract import duty, customs charges
or local taxes. These are set by your government, are not included in what you
pay us, and are your responsibility. We cannot tell you in advance how much
they will be.
Cosmetics face import restrictions in some countries and may be held or
refused by customs. Please check your local rules before ordering.
We declare every parcel accurately and at its true value. We cannot mark a
parcel as a gift or write a lower value on it.
HOT OR COLD WEATHER
Botanical oils can look cloudy after a very hot or very cold journey. Leave
the bottle at room temperature for a few hours and it usually settles. If it
does not, or it smells different from when you opened it, email us and we will
send another.
IF YOUR PARCEL IS LOST OR STUCK
If tracking has not moved for 20 working days since we posted it, email
support@clickcraftventures.net with your order number. We will chase the
carrier and either send another one or refund you in full.
If tracking says delivered but you did not get it, please check with everyone
in your household, your building's post room and your neighbours first, then
contact us within 14 days of that delivery date.
IF IT ARRIVES DAMAGED
If a bottle arrives cracked, leaking or with a broken seal, email
support@clickcraftventures.net within 14 days with photographs of the bottle
and the outer packaging. We will send a replacement free of charge. Please do
not use a bottle whose seal was already broken.
WHERE WE CANNOT SEND IT
We do not send parcels to parcel forwarding services. Where we cannot ship to
your address, we will tell you and refund your order in full.
CONTACT
ClickCraft Ventures
Email: support@clickcraftventures.net
We reply in 1-2 working days, Monday to Friday