Track Your Order

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Order tracking

Where's my order?

Type in the tracking number from your email and we'll show you exactly where your parcel is.

Where do I find it? It's in the email we sent you when your parcel left us — the one with "shipped" or "dispatched" in the subject line. Not the first order confirmation. Please allow up to 48 hours after sending for the first update to appear.
📬
1. Order placed
We email you straight away
🎁
2. Packed
Sent within 24 hours
✈
3. On its way
Tracking starts updating
🏡
4. Delivered
To your door
📧
Can't find the number?
Look in your email for one from Florus. Check your spam or junk folder too — it often ends up there.
⌛
Nothing showing yet?
That's normal for the first 48 hours. The parcel is moving, it just hasn't been scanned yet.
🧻
Ordered more than one?
Larger orders sometimes come in two parcels on different days. If one hasn't arrived after a week, email us.
🔍
Hasn't moved in weeks?
If there's been no update for 20 working days, email us. We'll chase the carrier and send a new one or refund you.
How long delivery usually takes
United States5 – 12 working days
Canada7 – 15 working days
United Kingdom & Ireland7 – 15 working days
Europe7 – 15 working days
Australia & New Zealand8 – 18 working days
Everywhere else10 – 21 working days
These are the usual times, not a promise. Busy periods, customs and bad weather can add a few days.
Can't work it out?
Email us your order number and we'll look it up for you. A real person reads every message.
✉ Email Us
support@clickcraftventures.net · we reply in 1–2 working days