Refund policy

REFUND POLICY

Last updated: October 2026

Florus is operated by ClickCraft Ventures. This policy explains how refunds
work. We have tried to write it in plain language.

90-DAY MONEY-BACK GUARANTEE

You have 90 days from the day your order arrives to ask for your money back.

You do not need to send anything back to us. Because this is a product you put
on your skin, we do not ask you to post an opened bottle. Email us and we will
refund you.

This covers bundles as well as single bottles. If you bought four bottles,
opened one and decided it is not for you, we refund the whole order. Keep the
rest.

HOW TO ASK FOR A REFUND

Email support@clickcraftventures.net and tell us:

  - Your order number
  - The email address you used when you ordered
  - One line about what was not right

We reply within 1-2 working days.

HOW LONG IT TAKES

Once we approve it, your money goes back to the card you paid with within 3-5
working days. Your bank may take another 5-10 working days to show it on your
statement. That part is your bank, not us.

WHAT WE REFUND

We refund the full price of the product. We also refund the shipping if your
order never arrived or arrived damaged. If you simply changed your mind about
an order that did arrive, we refund the product price and not the shipping.

IF YOU DID NOT LIKE IT

The scent is strong. Some people love it and some people do not. If it is not
for you, that is a perfectly good reason and we will not argue with you.

WHAT THIS PRODUCT IS

This is a cosmetic roll-on for your skin. It contains botanical oils that give
a cooling feeling where you apply them.

It is not a medicine. It does not diagnose, treat, cure or prevent any illness
or condition, and we do not claim that it does.

If you have headaches that are new, getting worse, unusually severe, or that
come with a fever, a stiff neck, confusion, weakness, difficulty speaking or
changes to your eyesight, please see a doctor. Those need proper medical
attention, and this product is not a substitute for it.

IF YOUR SKIN REACTS

Stop using it straight away, wash the area with cool water, and email us. We
will refund you under this policy however long you have had it.

Please test a small patch on the inside of your arm and wait 24 hours before
using it on your face, especially if your skin reacts easily. Read the
ingredient list on the box before you use it. Do not use it if you are
allergic to any ingredient.

If a reaction is severe, spreads, or affects your breathing, get medical help
straight away rather than waiting for us to reply. Take the box with you so a
doctor can see what is in it.

WHO SHOULD NOT USE IT

  - Anyone who is pregnant or breastfeeding. This product contains feverfew,
    which is not recommended in pregnancy
  - Children under 12
  - Anyone allergic to plants in the daisy family, which includes chamomile,
    ragweed, marigold and chrysanthemum
  - On broken or irritated skin, or anywhere near the eyes

IF IT ARRIVES DAMAGED OR WRONG

If a bottle arrives cracked, leaking or with a broken seal, or if we sent you
the wrong thing or missed something out, email
support@clickcraftventures.net within 14 days of it arriving. Send photographs
of the bottle and the packaging. We will send a replacement free of charge, or
refund you in full including the shipping, whichever you prefer.

Please do not use a bottle whose seal was already broken when it arrived.

IF IT GOT TOO HOT OR TOO COLD ON THE WAY

Botanical oils can look cloudy after a very hot or very cold journey. Leaving
the bottle at room temperature for a few hours usually sorts it out. If it
does not, or it smells different from when you opened it, email us and we will
send you another.

IF YOUR ORDER NEVER ARRIVED

If tracking says delivered but you did not get it, contact us within 14 days
of that date. If tracking has not moved for 20 working days since we posted
it, contact us and we will either send another one or refund you in full.

WHEN WE CANNOT REFUND

  - More than 90 days after your order arrived
  - Orders bought from somewhere other than getflorus.com

IF YOU ARE THINKING OF CONTACTING YOUR BANK

Please email us first. We sort out almost everything within one or two
emails, and it is much faster than a bank dispute. If you raise a chargeback
on an order that arrived as described without contacting us first, we will
send the delivery records to your card company.

CANCELLING AN ORDER

See our Cancellation Policy if you want to stop an order before we send it.

CONTACT

ClickCraft Ventures
Email: support@clickcraftventures.net
We reply in 1-2 working days, Monday to Friday