Contact information

CONTACT US

We are happy to help with orders, delivery, ingredients and refunds.

EMAIL US

support@clickcraftventures.net

This is the fastest way to reach us, and it is the only place our team checks.
We reply to every message.

HOW QUICKLY WE REPLY

Within 1-2 working days, Monday to Friday, not counting public holidays.
Messages sent at the weekend are answered on the next working day.

OUR DETAILS

Shop:     Florus
Website:  getflorus.com
Run by:   ClickCraft Ventures

TO HELP US ANSWER YOU FASTER

Please tell us:

  - Your order number, if it is about an order
  - The email address you used when you ordered
  - A photograph, if a bottle arrived damaged or leaking

WHAT WE CAN HELP WITH

  - Where your order is
  - Changing your address or the number of bottles before we post it
  - Cancelling an order before we post it
  - Refunds under our 90-day guarantee
  - Damaged, missing or wrong items
  - What is in it, and allergy questions
  - How and where to use it
  - How to store it and how long it keeps

BEFORE YOU EMAIL

These three pages answer most questions straight away:

  Where is my order:  getflorus.com/pages/track-order
  What's in it:       getflorus.com/pages/ingredients
  Common questions:   getflorus.com/pages/faq

IF YOUR SKIN REACTS

Stop using it, wash the area with cool water, and email us. We will refund you
under our 90-day guarantee.

If a reaction is severe, spreads, or affects your breathing, please get
medical help straight away rather than waiting for us to reply. Take the box
with you so a doctor can see the ingredients.

WHAT WE CANNOT HELP WITH

We are a shop, not a medical practice. We cannot give medical advice, tell you
whether this is safe with your medication, or advise you about headaches or
any health condition. Please ask your doctor or pharmacist about those.

This is a cosmetic product for your skin. It is not a medicine and it does not
treat any illness.

Please see a doctor if your headaches are new, getting worse, unusually
severe, or come with fever, a stiff neck, confusion, weakness, difficulty
speaking or changes to your eyesight.